Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next working day.
Shipping Time
Delivery times may vary depending on your location:
- Local Orders: 2–5 business days
- Outstation Orders: 3–7 business days
Please note that delivery times are estimates and may be affected by external factors.
Shipping Charges
Shipping costs are calculated at checkout based on your order size, weight, and delivery location. Any applicable charges will be clearly displayed before completing your purchase.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
Delivery Issues
- Please ensure that your shipping details are accurate
- Savemax Distribution is not responsible for delays caused by courier services, weather conditions, or incorrect addresses
- If a delivery fails due to incorrect information, additional charges may apply
Damaged or Missing Items
If you receive a damaged package or missing items:
- Contact us within 48 hours of delivery
- Provide order details and photos (if applicable)
- Our team will review and resolve the issue promptly
Restricted Products Shipping
Certain products (such as tobacco, vape, or related items) may have shipping restrictions depending on your location. It is the customer’s responsibility to ensure compliance with local laws before placing an order.